Terms and Conditions
Welcome to Emi End Of Tenancy Solutions. By using our website and services, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Emi End Of Tenancy Solutions' relationship with you in relation to this website and our service provision. The term 'Emi End Of Tenancy Solutions' or 'us' or 'we' refers to the owner of the website and the provider of the cleaning services. The term 'you' refers to the user or viewer of our website or the client booking our services. These terms apply to all services offered by Emi End Of Tenancy Solutions, specifically focusing on end of tenancy cleaning, deep cleaning, and property maintenance within the United Kingdom.
Quotes and Payments
Quotations for Emi End Of Tenancy Solutions are tailored to property dimensions, condition and unique needs. All rates include professional equipment and supplies. For an exact quote, please send us photos or a video on WhatsApp, or describe the property honestly. For cleaning services we charge a £30 deposit and the outstanding fee must be paid after the job is completed. While we accept bank transfers and major cards, late payments attract fees under UK law. Inaccurate property details may lead to price changes on the day. For larger or commercial projects, a 50% deposit might be requested to confirm your booking. Please ensure all payments are settled promptly to avoid statutory interest charges.
- Payment must be made in full upon completion of the service unless otherwise agreed in writing
- For larger projects or commercial properties, a 50% deposit may be required to secure the booking
- We accept bank transfers and major debit/credit cards
- Late payments may be subject to a fixed administration fee and interest in line with UK statutory regulations
GUARANTEE
Service Guarantees
Emi End Of Tenancy Solutions is committed to excellence. We offer a comprehensive 72-hour service guarantee. Should there be any issues identified by your landlord or managing agent, we provide a return visit within this timeframe to rectify any areas of concern free of charge. This ensures total peace of mind for every move-out turnover.
Cancellations and Refunds
We request at least 24 hours' notice for cancellations. If a service is cancelled with less than 24 hours' notice, a cancellation fee of £30 will apply. We do not offer refunds once the service has been completed and the 72-hour guarantee period has expired. In the event that a client is unsatisfied, we will return to re-clean the area in question as per our Service Guarantee policy.
Behaviour and Limitations
Behaviour
Our staff are expected to conduct themselves professionally at all times. We reserve the right to terminate service immediately if our staff encounter aggressive, abusive, or threatening behaviour from the client or any third party on the premises. In such instances, no refund will be issued.
Limitations
While we strive for excellence, certain stains (such as permanent dye, severe limescale, or deep-seated mould) may be impossible to remove without damaging the underlying surface. We will not be held liable for damage caused by pre-existing wear and tear or poor property maintenance.
Results
The results of our services are dependent on the property's initial condition and the materials involved. We provide deep cleaning intended to restore the property to a high standard, but we cannot restore items to 'like-new' condition if they have been permanently damaged or neglected over long periods.
Contractor Notes
All contractors working for Emi End Of Tenancy Solutions are fully vetted and insured. They are instructed to follow strict health and safety protocols. Any specific property instructions or access requirements must be communicated via the official quote to ensure our contractors are adequately prepared.